Fast Track Referral Pathway
A dedicated referral pathway for hospital, ED, inpatient, and discharge planning teams seeking timely PHP or IOP placement.
Call for immediate support
Colorado: (720) 386-5921 | Massachusetts: (617) 657-5263 | North Carolina: (704) 228-6946
What is Fast Track
Fast Track helps hospital teams quickly connect patients to structured outpatient care when PHP or IOP may be appropriate.
When to use Fast Track
Use this pathway when a patient is:
- Discharging from ED or inpatient psychiatric care
- Needs structured outpatient support (PHP/IOP)
- Stable for outpatient group care therapy (not requiring inpatient)
-
Needs timely follow-up
Not sure? Submit or call — our team will review and guide next steps.
How to Refer
There are three ways to submit a Fast Track referral:
Submit the Fast Track referral form
Call the Fast Track line
Colorado — (720) 386-5921
Massachusetts – (617) 657-5263
North Carolina – (704) 228-6946
Send an Email or Fax
What we need from you:
-
Patient name and date of birth
- Patient or guardian phone number, if applicable
- Referrer name and contact information
- Current setting and discharge timing
- Presenting concern
- Insurance (if available)
-
ROI/permission status (if known)
Operating hours: Monday – Friday, 8am – 5pm
Referrals received after hours will be reviewed the next business day.
Insurance Accepted
Guidelight accepts most commercial insurance plans, along with Medicaid and Medicare, across our service areas. Coverage varies by plan, product, and location — our team can help verify benefits as part of the referral process.
Colorado
We are in-network with:
- Aetna
- Anthem
- Cigna
- Colorado Access
- Kaiser Permanente
- Health Colorado
- Northeast Partners
- Optum
- Rocky Mountain HealthPlan
- TriWest Healthcare Alliance
- United Healthcare
Massachusetts
We are in-network with:
- Aetna
- Blue Cross Blue Shield
- Cigna
- Harvard Pilgrim
- MassHealth
- Optum
- Point32
North Carolina
We are in-network with:
- Aetna
- Ambetter
- Blue Cross Blue Shield
- Cigna
- United Healthcare
What Happens Next
A Guidelight team member will follow up within 15 minutes.
Evaluation is scheduled to determine level of care/appropriateness of the program.
Referrer receives follow-up and status updates.
For urgent referrals, call the Fast Track line:
- Colorado — (720) 386-5921
- Massachusetts – (617) 657-5263
- North Carolina – (704) 228-6946
Important: Submission does not guarantee admission. Placement is based on clinical fit, level of care needs, payer coverage, and patient readiness.
Need to Refer Now?
Call the Fast Track line or submit the online referral form to connect with the Guidelight Admissions team.
To submit documents, please email: FastTrack@guidelighthealth.com or fax: (888) 395-9130.
Are you in crisis?
If you’re concerned that your safety is at risk, please immediately call 911, the 988 Suicide & Crisis Lifeline or go to the nearest emergency room.
Programs Available Through Guidelight
Our team works to identify the right next step based on clinical fit, timing, and program availability.